Monitoring and diagnosis
Review the agreed health signals and investigate failed or unusual runs with their execution history and data context.
12-MONTH AUTOMATION SUPPORT
Keep the person who built it involved.
Ongoing support for the systems your business relies on, with a monthly retainer agreed around the covered workflows, operating needs and response commitments.
A YEAR OF CONTINUITY
Establish the baseline.
Confirm the covered systems, access, known issues and recovery procedures.
Operate and improve.
Investigate failures, correct defects and plan maintenance with the builder who knows the system.
Review the next chapter.
Renew the support arrangement or complete a documented handover at the end of the term.
CONTINUITY AFTER LAUNCH
A named person, with context.
The value is knowing the workflow, the decisions behind it and how to investigate what has changed.
Correction of covered defects
If work I delivered does not meet its agreed specification, correction of that covered defect is included during the support term.
Planned maintenance
Assess dependency and provider changes, review credentials and recovery procedures, and schedule maintenance within the agreed support scope.
A visible improvement backlog
Keep a record of incidents, fixes and proposed improvements. Review priorities together instead of rediscovering the system each time.
HOW THE RETAINER WORKS
Define the coverage before the term starts.
Twelve months of continuity, with the monthly retainer and service commitments written into the agreement.
A scope built around your system
The quote identifies covered workflows, environments, operating hours, response commitments and maintenance capacity. Pricing is quoted after review.
Clear boundaries for new work
Defect correction, maintenance and new functionality are identified separately. Substantial new features or changed requirements receive an agreed scope before implementation.
A review before taking over a build
For an existing system, the first step is a review of its code, access, dependencies and known issues. The covered baseline is agreed before support begins.
Ownership throughout the relationship
Your workflows, custom code, credentials and infrastructure stay on accounts you control. The support term includes an agreed handover or renewal process.
Keep the context after the build.
Bring the systems you need supported and the operational commitments your team needs.